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In order to provide an excellent and smooth service at the SushiOrder Pop-up event, we have created a few rules we want every SO-lover to stick by. Please find these rules as written in our terms and conditions below.

Table reservation

You will receive one e-mail with your table reservation and one e-mail with your order reservation. In order to share this event with as many costumers as we can, while still maintaining a top quality, we have limited each table reservation time to a maximum of 2 hours.

Payment

All reservations require a full payment upfront. After choosing your rolls you can pay for your order immediately at check out. Payments can be done with both iDeal and paypal. Please note that without completing the payment of your order, the reservation will not be processed and your reservation will be cancelled.

Order confirmation

Your reservation is complete once your payment has been processed. If the payment has been successfully completed, you will receive another e-mail, which is the order confirmation.

Cancellation

If you need to cancel your reservation, please contact us immediately. Once we have accepted payment for an order, cancellation of your reservation is only possible up to 24 hours prior to the event to receive a full refund. Reservations cancelled less than 24 hours prior to the commencement of the event will not be refunded.

Arrival

Costumers are asked to arrive 15 min prior to the reservation time.  Late arrival will shorten the reservation time of 2 hours.  If customers are running late for any reason, they are asked to call the telephone line on +31685839169 as soon as possible.

Reservation and order adjustments

Once we have accepted the payment for an order, adjustments to your reservation can be made up to 4 days prior to the pop-up event.
It is not possible to add more customers to your party other than the amount confirmed in your table reservation confirmation.

Dress code

SushiOrder welcomes and encourages your awesome style, however, we kindly ask that guests refrain from wearing shorts, flip-flops, sportswear, baseball caps and athletic trainers.

If you have any questions about these Rules, please contact us.